Returns & Exchanges
At DuRoBo, we stand behind our electronics with a 30-day satisfaction guarantee. If your device isn't performing as expected, we offer a streamlined return process to ensure you get the right tech for your needs.
Initiate Request
Log into your DuRoBo account and select the order you wish to return to generate a unique Return Merchandise Authorization (RMA) number.
Prepare Package
Securely pack the device in its original packaging including all cables, manuals, and accessories to ensure a full refund.
Ship It Back
Affix the prepaid shipping label provided via email and drop the package off at any authorized carrier location.
Inspection & Refund
Once our technicians verify the item's condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing